If you run an e-commerce business and want to maintain high standards of customer service, it’s important to have a system in place to ensure that returns and undeliverable items can be handled quickly, easily and cost-effectively.

At IMX, we offer returns services for e-tailers selling into:

• Australia
• Canada
• France
• Germany
• Italy
• The Netherlands
• Poland
• Portugal
• Spain
• Switzerland
• The United Kingdom
• The USA

We’re able to provide postage-paid labels for your customers in most EU countries, USA and Canada

If you use Amazon’s FBA e-commerce service or a similar fulfilment solution, your return items will be directed to an Amazon warehouse.   This could mean that they are put back onto the shelves without a proper inspection.   At IMX, we can provide an address for returned stock so that you can inspect the returned items before reselling them.

Contact us for further information on how you can turn your domestic and international returns into a positive experience for your customers whilst saving time and money for your e-commerce business.