Frequently asked questions

Find answers to some of our most commonly asked questions:
UK & INTERNATIONAL MAIL

Do you have a minimum quantity?

IMX can process any quantity of mail. The higher the volume the bigger the discount and selection of services available. We will take your profile and give you the best costing option.

How can my mail be collected?

IMX can offer a collection service via IMX vehicles (subject to postcode location) or via an overnight courier / pallet service.

Can my mail be tracked?

Mail can be traced until point of lodgement with the Post Offices. IMX receives daily updates if weather, strikes or public holidays could possibly affect the delivering of your mail. If you need an item sending on a tracked service, IMX can offer tracked postal options.

What items are restricted and prohibited in the postal system?

Certain items are restricted and prohibited within the UK & International postal systems. For a comprehensive list and advise, please contact one of our customer service advisors, they will be happy to guide you.

Can my postal items be sent with insurance?

If you are sending high value items that require insurance we would recommend these items are sent on a tracked courier service not a postal service.. IMX will be happy to provide you with the best options available based on your product and value.

Can I obtain a proof of posting?

IMX can provide a proof of lodgement showing the mail has been accepted into the network. This is within the UK only.

What happens to mail that is undeliverable?

If the item is posted within the UK, IMX can apply your return address to the item and this will be returned to your nominated UK address. International mail is consolidated back to IMX. We will then notify you of mail returns. IMX also offers a returns handling service, if this is of interest, please contact one of our customer service advisors, they will be happy to guide you.

How will Brexit affect mail that I send?

The impact of BREXIT in a No Deal at time of the UK leaving the EU will depend on

a) Format of the mail and

b) Content of the mail.

Letter and large letter (flats) mail items enclosing printed matter are unaffected by BREXIT whether a deal or not. This includes periodicals with a (low) cover value. Packets and small parcels. Packets and small parcels consigned to a EU destination require a formal declaration. IMX requires a full description of the contents along with the value and purpose (of use). If a client has the IPC / HS or classification (for duty and / or tax) that will also be welcome. IMX will prepare an electronic declaration for both export (from UK) and import (destination). The declaration is required whether the content value is under or over the destination country de minimis (for example, say €18 for the EU).

Clients may have a specific HMRC ruling on the value of the content of their products consigned by mail and if this is available IMX can prepare standardised reports for both export and import as well as code the outer packaging accordingly (this will be advantageous for low value packets and parcels).

Consignments to non-EU countries will remain unchanged – though please note: many countries are increasingly requiring detailed customs declarations. The current CN 22 / CN 23 without detailed descriptions and values and purpose for consigning main items will be quarantined for inspection. IMX is migrating from CN forms to QR coded data embedded labels. Details on request.

DIRECT MAIL & PRINT

Can IMX handle all of my Direct Mail requirements?

IMX offers printing, fulfilment and postal services tailored to your Direct Mail campaign. With over 30 years experience we can assist with the planning and preparation of your DM piece.

Can IMX provide databases?

IMX does not offer a list brokerage service. Our speciality is Direct Mail Services.

Can IMX cleanse UK & International data?

IMX can offering reports on the integrity of your data to ensure you are getting the most from your post!

E-COMMERCE

Does IMX work with start-up businesses?

IMX offers start up businesses the help in hand they need to expand their business. By offering our support and expertise.

Is there a minimum order quantity per day?

No, we are happy to process any volume of orders.

Can IMX offer Inventory Control?

IMX can offer inventory control through our in-house system ipack. We can also report these figures back to your order management system.

Does IMX offer integration with Order Management platforms?Toggle Title

IMX has capability to integrate etailer online platforms such as Shopify, Linnworks, woo commerce and Magento into IMX Logicon shipping management platform.

How will Brexit affect parcels within the EU?

Packets and small parcels consigned to a EU destination require a formal declaration. IMX requires a full description of the contents along with the value and purpose (of use). If a client has the IPC / HS or classification (for duty and / or tax) that will also be welcome. IMX will prepare an electronic declaration for both export (from UK) and import (destination). The declaration is required whether the content value is under or over the destination country de minimis (for example, say €18 for the EU).

Clients may have a specific HMRC ruling on the value of the content of their products consigned by mail and if this is available IMX can prepare standardised reports for both export and import as well as code the outer packaging accordingly (this will be advantageous for low value packets and parcels).

Consignments to non-EU countries will remain unchanged – though please note: many countries are increasingly requiring detailed customs declarations. The current CN 22 / CN 23 without detailed descriptions and values and purpose for consigning main items will be quarantined for inspection. IMX is migrating from CN forms to QR coded data embedded labels. Details on request.

PARCEL TRACKING

I have sent a package on a tracked service, where can I go to track it?

If you have the IMX V tracking number, provider number or your order reference you can go to www.imx.co.uk/tracking to track your shipment

I’ve ordered a package from an e-tailer and they have given me IMXs details to track my shipment.

If you have the IMX V tracking number, provider number or your order reference you can go to www.imx.co.uk/tracking to track your shipment

FIVE STEPS PARCEL DELIVERY AND LOGISTICS COMPANIES CAN TAKE TO GET READY FOR BREXIT

Prepare for new customs procedures at the border when trading with the EU

To continue importing from and exporting to the EU after 31 January 2020 there are changes you need to make now. Make sure you have an Economic Operators Registration and Identification (EORI) number that starts with GB, it’s quick, easy and free to do on gov.uk/brexit.

For businesses that import there’s also the option of applying to make this easier with transitional simplified procedures (TSP). This streamlines the process and is ideal for those new to customs procedures.

Find step-by-step guides to importing and exporting, as well as more information at gov.uk/brexit-traders.

Check if your customers can give you the right documents for trade with the EU

You may not be able to transport goods through the EU if your customers do not give you the right documents. For guidance and a checklist on what documents you may need visit gov.uk/brexit and search ‘international road haulage checklist’.

Signpost the EU Settlement Scheme

Employers can help their EU, European Economic Area (EEA) and Swiss staff get the information they need to apply for status under the EU Settlement Scheme. This will enable them to secure their rights in the UK. Applicants have until at least 31 December 2020 to make an application.

Visit gov.uk/brexit and search ‘EU Settlement Scheme Employer Toolkit’ for more information.

Driving in the EU

You will still need to carry your UK driving licence with you when you drive in the EU. You will also need an international driving permit (IDP) to drive in some EU and EEA countries if we leave the EU without a deal.

You will still need a Driver Certificate of Professional Competence (CPC) qualification to drive a lorry professionally in the UK and other EU and EEA countries. If you work for an EU operator, you should swap your UK CPC for an EU CPC. Additionally, you will need to carry a motor insurance green card when driving in the EU and EEA if we leave without a deal.

For more information visit gov.uk/brexit and search ‘lorry drivers after Brexit’.

Act now to continue legally receiving personal data from the EU/EEA after Brexit.

Check how you can legally continue to receive personal data such as names, addresses or payroll details from organisations in the EU or EEA after 31 October. You may need to update your contracts or take other steps. An example of a personal data transfer from an EU/EEA partner is a UK company that receives customer information from an EU/EEA company, such as names and addresses of customers, suppliers or partners to provide goods or services.

Find additional information at gov.uk/brexit-personal-data or visit the Information Commissioner’s Office (ICO) guidance at ico.org.uk and search for ‘data protection and Brexit’.

 

Further information

Speak with your lawyer and accountant or visit gov.uk/brexit for tailored business information and to sign up for email updates.