APRIL SERVICE OUTLOOK
IMX remains open and operational. IMX’s departments from April 1st are working with reduced staffing on shorter variable hours. Goods In is open to receive deliveries between the hours of 8.30am and 3.00pm Monday to Friday. Customer Service is available from 10am-2pm.
IMX has suspended until further notice: SLAs, service warranties, compensation claims and handling commitments. IMX as with its suppliers continues to operate pursuant to ‘best endeavours’ and only where government movement restrictions enable services to be undertaken.
Processing of mail and tracked packages continues on a daily basis however lodgement into service streams is now operating every other day or as suppliers advise. IMX is increasing use of direct supply channels and default channels such as Royal Mail International for mail and the main integrator networks for tracked items such as UPS, DPD, Parcelforce/GLS and Hermes.
It is important to note that services to many countries can be temporarily suspended from one day to the next. In this respect destinations outside of Europe are particularly adversely affected. Delivery times for international mail are being estimated in weeks not days.
Express networks are seeing increasing delays.
Surcharges on items, freight and transit handling are being imposed almost with no notice. In some cases consignments are temporarily impounded pending agreements on additional charges. IMX as previously advised has imposed a 40p / kilo and £1 / kilo surcharge for European and Rest of World mail respectively. NO additional surcharges have been imposed on tracked packages to date (Friday 3rd April). Services channels and costs are reviewed again on the 6th April.
IMX has been advised by suppliers not to enter goods into systems that are suspended but to wait until the suspension is lifted. IMX is observing such requests where the information is advised in a timely manner.
In recent developments we have been advised of the offloading of consignments of both mail and express items at export and transit points. We are seeking clarification on the extent of these developments to determine the impact to services.
April is therefore likely to ‘spring’ many surprises as well as reveal the extent of disruptions through March.
As previously advised the next window sharing information on services and what to expect we anticipate will be in the week commencing 20th April. Services in the weeks either side of Easter we expect will be erratic at best.
Stay safe and healthy.
the IMX Group